• 075 6856 1199

  • 350 Ilford Plaza, Ilford IG1 2LX, UK

  • Mon - Sat 10:00 AM to 7:00 PM | Sun 11:00 AM to 05:00 PM

Refund and Returns Policy

Features Hair and Beauty LTD Returns & Refunds Policy

Last Updated: [ 15 October 2025 ]

Thank you for shopping with Features Hair and Beauty LTD. We want you to be completely satisfied with your purchase. Please read this policy carefully to understand your rights and our procedures regarding returns and refunds.

1. Returns
You have 7 calendar days from the date of receiving your item to initiate a return request.

To be eligible for a return, the item must meet all the following conditions:

  • Unused and in its original condition.
  • Not damaged in any way.
  • In its original, sealed packaging (not opened).
  • Accompanied by the original receipt or proof of purchase.

2. Non-Returnable Items
The following items cannot be returned or refunded:

  • Items on sale or in clearance.
  • Any product that has been opened, used, or is not in its original condition.
  • Products that have been damaged due to customer mishandling.

3. Refunds and Exchanges
Once your return is received and inspected, we will notify you of the approval or rejection of your request.

  • If approved: Your refund will be processed to your original method of payment within 7 working days.
  • Exchange Option: Instead of a refund, you may request an exchange for the same item, provided it is in stock. The same eligibility conditions apply (unused, unopened, undamaged).

4. Shipping for Returns
The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Shipping costs are non-refundable.

5. Damaged, Defective, or Incorrect Items
We take great care to ensure your order is perfect. If you receive an item that is damaged, defective, or incorrect, please do not accept the delivery. You may return it directly to the shipper on the spot.

If you discover an issue after delivery, please contact us immediately at shop@futureshairandbeauty.com or +075 6856 1199. We will provide specific instructions on how to return the item, and in these cases, we will cover the return shipping costs and send you a replacement or issue a full refund.

6. How to Start a Return or Exchange
To initiate a return or exchange, you must first contact our customer service team to receive a Return Merchandise Authorisation (RMA) number.

Contact Us:

Please provide your order number and details about the product you wish to return.

Once you have your RMA number, please mail your returned item to:
Features Hair and Beauty LTD

350A Ilford Plaza
Ilford, IG1 2LX
United Kingdom

7. Contact Us
If you have any questions about how to return your item or about this policy, please contact us using the details above.

Summary of Key Points for Your Team:

  • Window: 7 days.
  • Condition: Must be unopened, unused, and undamaged.
  • Sale Items: Final sale – no returns.
  • Customer Pays Return Shipping: Except for damaged/incorrect items (your error).
  • Process: Customer must contact you first for an RMA number.
  • Refund Timing: 7 working days after you approve the return.